Tuesday, August 14, 2007

What is the difference between customer and client?

Asked by Betrand Yella
Betrand,
In Quality parlance, a Customer is someone you interact with very closely -may be an Internal customer (same team members, inter groups, intra groups) etc or External customer (who may be even a business colleague or partner from different geography with whom you work with a sometimes deliver results). Client is normally referred to the end-use who actually uses the product or services. When there is no intermediate delivery that we do, we may just have an internal customer and an external customer alone.
Hope this helps,
Sujatha

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