Wednesday, August 8, 2007

Introduction to Quality

Quality Assurance is one of the most important areas in today's business context. This is a structured way of doing activities, consistent and measured to ensure there is "Customer Satisfaction" or "Customer Delight".
This program is broadly covers the following:
  • What is Quality?
  • The Need for Process
  • What are Process Models?
  • Some Popular Process Models, Standards or Framework in the Information Technology Industry

Duration: 8 hours

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